The “S” bubble has migrated to the new PowerSchool Assistant bubble in PowerSchool Community, located on the bottom of the Schoology Learning page.Whether it's due to remote or hybrid learning, shifts in how teachers attempt to increase student engagement, or investing in 21st century learning tools, classroom educators and administrators are frequently on the lookout for effective instructional tools. Will the support “S” bubble in the lower-right corner of my Schoology Learning page still be accessible? See the section above for more details on the Ideas Portal. Top requested feature ideas have been reviewed and migrated based on customer feedback to our global PowerSchool Ideas Portal. How will enhancement/feature requests work moving forward? Please note: A login via Schoology Learning is needed to access these resources. We have added a document with the new links at the bottom of this article. Community: Anything that is migrated to Community will redirect to this Getting Started article.Product Help: Anything that is migrated to product help will automatically redirect to the new article.
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Old links will redirect to the new ones. Note: this update is in progress and has not yet completed. Will those links still work?Īll resources from the Schoology Community and Help Center have been migrated to PowerSchool Community and our new Product Help site. What if I have direct links to old articles saved. What will happen to my historical (closed) cases?Ĭustomers will be able to see their cases (tickets) dating back to January 2020 using the case portal in PowerSchool Community. When you click on Community & Support from Schoology Learning, we will easily log you in to PowerSchool Community. If you already have a PowerSchool Community account, no need to create any additional accounts. What if I already have a PowerSchool Community account?
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Learn more about how to submit an enhancement request through our Ideas Portal.
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You can add a new idea, vote, or comment on others’ ideas. Easily access this page by navigating to Contact Support > PowerSchool Ideas Portal. The Ideas Portal is where you can share your product enhancement requests.
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Support Contacts will have additional options under Schoology Help Desk, which will connect to PowerSchool Community to submit a request or launch a live chat. Links from existing help center articles will redirect to the new help site. We have migrated content to the new Product Help space. Select Product Help from the same pop-up dialog box to access product help topics and release-specific information. This will give you access to PowerSchool Community and all of our Schoology Learning content. You will see several options in the pop-up dialog box, click on Community & Support.Select Support on the bottom of the page.It is important to start in Schoology Learning to ensure you have the right access in our community.
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Log into Schoology Learning as you currently do.Be sure to log in to Schoology Learning first, go to Support, then Community & Support before using the new links. Please note: If you were directed to this post from an old article link, we have attached the updated links at the bottom of this post.